What is Propel?
Forget time consuming surveys
Regardless of the format – email, chat or phone – in cooperation with us it is easier than ever to analyze your customers interactions. Let Parlametric turn your customer service channels into an insights generator.
Level up your customer knowledge
Get the sentiment and detailed knowledge of the most brought up questions and issues. Continuous monitoring makes it possible to quickly identify problems, adress demands and benchmark it over time.
Real-estate companies have huge amounts of customer input from various interactions such as customer service, surveys and more. At the same time, it is important for the company to acknowledge that specific housing areas, even specific houses, come with their own unique set of issues, challenges and opportunities. Being able to quickly address issues that is increasing or suddenly pops up can make a big difference in creating a sustainable and attractive environment with happy residents.
Parlametric is continuously analyzing the client’s customer service inputs focusing on concrete areas of improvement. This is tracked over time and mapped to specific neighborhoods and houses. Issues can be handled early, and targeted improvements can be made, making it possible for the client to draw valuable insights from their own resident data in order to make data-driven decisions and investments.
- Sentiment across different topics, neighborhoods and houses
- Critical areas to focus on and make improvements to
- Benchmarks over time