The client’s own words
“We used Parlametric’s services in various projects where we optimized the customer journey for our clients. Parlametric analyzed large amounts of customer service data and provided us with insights.”Ingela MauritzonManaging Direct at Danji
Energy company 1
Parlametric analyzed customer support chat logs to identify pains and bottlenecks that could be addressed in order to improve the customer experience. The topics were broken down into sub-topics and connected to whether the customer service managed to turn a dissatisfied client into satisfied or upsell. We could then pinpoint what differentiates customer service employees that convert/upsell the most with those that convert/upsell the least.
Energy company 2
For another energy company, we tapped into the free text responses from a customer survey and identified exactly why some clients liked versus disliked the company’s services and why they would or wouldn’t recommend them to others (NPS).
- Details about bottlenecks that needs to be solved
- Roadmap on how to reduce churn and increase conversion
- Keys for how to increase the NPS