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quote

The clients own words

“We used Parlametric’s services in various projects where we optimized the customer journey for our clients. Parlametric analyzed large amounts of customer service data and provided us with insights.”

Ingela MauritzonManaging Direct at Danji
Energy company 1

Parlameric analyzed customer support chatlogs to identify pains and bottlenecks that could be addressed in order to improve the customer experience. The topics were broken down into sub-topics and connected to whether the customer service managed to turn a dissatisfied client into satisfied or upsell. We could then pinpoint what differentiates customer service employees that convert/upsell the most with those that convert/upsell the least.

Energy company 2

For another energy company, we tapped into the free text responses from a customer survey and identified exactly why some clients liked versus disliked the company’s services and why they would or wouldn’t recommend them to others (NPS).

Impact

  • Details about bottlenecks that needs to be solved
  • Roadmap on how to reduce churn and increase conversion
  • Keys for how to increase the NPS
What kind of questions causes most frustration among the clients?
On a scale from 0-10, how likely is it that you would recommend the energy company to a friend or colleague?

THE PRICE AND THE PRICE INCREASE IS WHAT RECIPIENTS THAT ANSWERED 0-8 HADE MOST IN COMMON AND THOUGHT WERE THE MOST IMPORTANT FACTOR.

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