Customer interaction analysis

We analyse the interaction between the company and its clients – both inbound and outbound. This can include customer service, technical support, and sales. We analyse any channel, typically telephone calls, e-mail, and chatlogs. This enable our clients to understand the customer journey, identify problems and bottlenecks, measure campaigns, control subcontractors, and optimise handling customer errands on a whole new level than previously possible.

Parlametric is quickly integrated as a cornerstone in our clients’ insights- and business development processes.

  • Wrong amount on invoice38%
  • Invoice not received29%
  • Want digital invoice21%
  • Wrong OCR14%