What is Propel?
Forget time consuming surveys
Regardless of the format – email, chat or phone – in cooperation with us it is easier than ever to analyze your customers interactions. Let Parlametric turn your customer service channels into an insights generator.
Level up your customer knowledge
Get the sentiment and detailed knowledge of the most commonly brought up questions and issues. Continuous monitoring makes it possible to quickly identify problems, address demands and benchmark it over time.
Learn more about Propel
Read more about the seamless data transition and the safe and reliable data storage and encryption in the white paper and see how it works in a demo dashboard for an energy company and an HR & insurance company.
See what our dashboards can do in a live demo
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Energy company Demo
Energy company
HR & Insurance company
HR & Insurance company
Large real-estate company
Propel example user case
Real-estate companies have huge amounts of customer input from various interactions such as customer service, surveys, and more. At the same time, it’s important for the company to acknowledge that specific housing areas, even specific houses, come with their own unique set of issues, challenges and opportunities. Being able to quickly address increasing issues or problems that suddenly pop up can make a big difference in creating a sustainable and attractive environment with happy residents.
Parlametric continuously analyzes the client’s customer service inputs, focusing on concrete areas of improvement. This is tracked over time and mapped to specific neighborhoods and houses. Issues can be handled early, and targeted improvements can be made, making it possible for the client to draw valuable insights from their own resident data in order to make data-driven decisions and investments.
Impact
- Sentiment across different topics, neighborhoods and houses
- Critical areas to focus on and make improvements to
- Benchmarks over time
Areas with the most dissatisfaction
Comparing 2019 and 2020
The pandemic has shaped peoples’ living perceptions – people feel less dissatisfied with their own apartment, but more toward shared spaces.
Zooming in on maintenance we could pinpoint which specific subareas that increased the most, which were cleaning and yard care.
Learn more
Flexible is our middle name. Find out more about our custom solution for your specific needs.
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